This is IT - monitoring and remote management done right!
You know about security patches and you probably remember Microsoft triggering a massive number of complaints when computers were running slow on “patch Tuesdays.” Luckily, patching is less disturbing for users today as patching is managed remotely. But, what is remote patch management really? And, what aspects does this approach cover? You’ll find the details […]
It’s been a busy year. Hopefully, our continuous improvements have made life a little less busy for you as you manage your networks. Looking back at the release notes, 2016 sure seems like it was a busy year for our development team. Let’s take a look at the many new features from the year we’re […]
Keeping track of multiple clients in a cloud-based RMM platform has multiple benefits. Control Group — an MSP whose clients include Comedy Central’s The Daily Show and The Colbert Report — talks in this article about those benefits and how they relieve some stress.
We found a smart solution to reduce how long it takes for agents to notice your command by 30 times. Let’s dive into how it used to work and why it was possible to improve the speed.
Get more value for your money. Today, we are releasing a new feature that enables you to monitor just about anything in your clients’ networks.
While many MSPs understand the need to leave the break-fix model firmly in the past, the channel is still heavily populated by MSPs operating in this way. As we move to a world where everything is being offered as a service, we risk the channel being saturated by MSPs stuck on break-fix and with not […]
Keeping your clients’ computers and servers up-to-date is a big and cumbersome task in an MSP business. It’s one of those time-consuming things that clients expect you to do as part of the monthly retainer. But there is a way to master the art of automated patch management with the least number of interruptions.
Simple Network Management Protocol (SNMP) is the de facto standard for monitoring network-connected devices such as printers, switches, servers, and firewalls. When many devices are connected, troubleshooting the SNMP is notoriously awkward. Here’s what you should look for when SNMP is not working.