It’s been a busy year. Hopefully, our continuous improvements have made life a little less busy for you as you manage your networks. Looking back at the release notes, 2016 sure seems like it was a busy year for our development team. Let’s take a look at the many new features from the year we’re about to leave behind.
Main new features on Panorama9’s RMM platform in 2016
Warning! We made quite a few improvements to the Panorama9 platform in 2016. Here’s the list. Click on the feature to read more about it.
- Mobile P9 Remote Manager: Monitor all your devices on the go with our mobile app available for iOS and Android.
- P9 Connect remote control via mobile app: Also known as the “reboot-server-during-Thanksgiving-dinner” feature.
- Manually add a device: If your IT environment has devices P9 should monitor but currently doesn’t, the manually add a device feature will be the missing piece to your puzzle.
- Display message box: In case of emergency, display a dialogue box on users’ desktops.
- Asset state (loan, broken, reserved): Users borrow gear and forget to return it. This feature acts as your librarian and warns you when an item is past due.
- Reboot a device: Get a fresh start with only a single click.
- Patch management, set day or week update: This feature enables patch management in nitty-gritty mode to avoid any user downtime or frustration. You can schedule a specific day or week the updates should be installed.
- Two-factor authentication: Secure you login to Panorama9. It’s better to be safe than sorry—and it only requires your mobile phone.
- Control Windows services: Stop, start or restart any Windows service. There is nothing like a restart to fix that stubborn service.
- Updated API: If it’s not in our feature list, you can code it.
- Wake-on-LAN support: Wake computers when their users have left the building.
- Reports now have filters: You can pull a report listing devices that have been patched and those that still need to be updated faster than you can say “malicious software.”
- P9 Connect option: Remote start the P9 Connect client on the device without remote control software installed
- View number of CPU Cores: Get a even better picture of the device you are monitoring.
- MSP Control Panel: For even better overview you can select which columns should be displayed.
- MSP export data: Mining the information collected by Panorama9 got a lot easier. Hit the Export button and crunch the data in a spreadsheet.
1. Mobile P9 Remote Manager
2. P9 Connect remote control via mobile app
Total freedom! Imagine being able to remote control servers and computers from your phone or tablet. The new P9 Remote Manager app has been updated. Devices with P9 Connect enabled, can now be managed directly from your mobile.
To start a remote control session just navigate to a device and click on “P9 Connect”.
3. Manually add a device
If your IT environment has devices P9 should monitor but currently doesn’t, the manually add a device feature will be the missing piece to your puzzle.
Display message box
You are now able to broadcast a message to users from the Panorama9 Dashboard displaying a dialog box directly on their desktop!
Once in a while you need to let users know that you are going to take a server down, or inform about some urgent network maintenance.
To select recipients simply click on the Asset tab, then select devices that should display the message.
You can also broadcast a message to a single device. Just navigate to the computer or server and hit the “Broadcast” button.
Asset state (loan, broken, reserved)
Imagine you decide to loan a computer to one of you users, but wish to be notified should it not be returned before the agreed date. Using asset state you can mark the device as loaned and enter when you expect it to be returned. We will act as your librarian and warn you when it’s past due.
The lost state is handy in the unlucky event that a device is lost and you wish to be notified should it come online. Hopeful with a higher chance that you in time can reclaim the device.
If you know that a device should be retained for a future event, you can use the reserved state. The Panorama9 system will then warn you, if the device is found online prior to the event date.
Reboot a device
There is nothing like reboot to fix odd behaviour and a stubborn device. Click the new reboot button, wait for the device to notice your command and voilà. A fresh start that only required one click.
We have also added a reboot button to patch issues. The computer may have installed updates, but they are not fully implemented yet. A reboot is required before the vulnerable code is flushed from memory.
Patch Management, set day or week update
Selecting when to push updates to your clients just got a lot more configurable.
You will be pleased to know that the patching system has been updated to better support your clients desired patching cycle. You can schedule a specific day or week the updates should be installed.
On that precise moment the P9 system will instruct devices to install OS patches and 3rd party application updates. You will still be able to instantly remote install updates. If you are required to patch on a day when the scheduled update isn’t set to run, just use the “Patch now” feature. Stay safe, patch now!
Add Two-Factor authentication to your Panorama9 account.
Login to the Panorama9 system then requires in addition to your password access to a physical device. Such as your mobile phone with the Google Authenticator app installed (available for Android and IOS).
To activate, click the hamburger menu and select “My profile“. Then scroll down, hit enable “Two-Factor authentication” and follow the instructions.
Control Windows services
Finally you can stop, start or restart Microsoft Windows services directly from within the Panorama9 Dashboard. You just need to navigate to a device, select the Software tab and then click on the new Services sub-tab.
There is nothing like restarting a service to fix odd behaviour. Click the new restart button, wait for the device to notice your command and voilà.
The result is recorded and can be viewed under the System events sub-tab.
We also updated existing endpoints to include info about the asset state of the device. Not a seasoned programmer? Don’t worry – our documentation lists examples for all major coding languages and you can even use the API from the command line!
This handy new feature allows you to wake offline devices from within the P9 Dashboard.
Did you plan to remote control a computer, but it’s offline since the user has gone home? With Wake-on-LAN (WOL) you can now turn on the device.
Just navigate to the offline devices and hit the Wake-on-LAN button. The P9 system will then search for a device in your network, that can send the magic packet.
Note: The offline device must support WOL. This may require configuration of bios, network adapter or OS.
Reports now have filters
Reports just got better – new filter option makes it easy to generate reports containing the information you find important. So when the next media-hyped vulnerability hits, you can instantly pull a report listing devices that was patched and those that still needs to be updated.
Oh, and we’ve also added 2 new reports:
- Patching, see number of issues per device both resolved and unresolved.
- Manufacturer and model, see who is your biggest supplier.
P9 Connect option
YES, finally! Imagine you have to start a remote control session, but no remote control software is running on the device. Now you can remote start the P9 Connect client on the device.
We’ve added a start P9 Connect option that can be envoked through either the:
Just navigate to a device and hit the “Start P9 Connect” button. Wait a minute, and you can begin a remote control session.
And there is more! To avoid somebody gaining unauthorised access to a device we’ve added the option to require user consent.
To configure consent and other P9 Connect settings navigate to “Manage” -> “Extension” -> “P9 Connect”.
View number of CPU Cores
Under the Hardware tab it has always been possible to view the CPU model – now you can also see the number of cores.
Just one of the (very) small enhancements we’ve implemented to ensure you get a even better picture of the device you are monitoring.
MSP Control Panel
We’ve updated the MSP Control Panel so you can select what columns that should be displayed in the Client Dashboard window. Use this feature to get a better overview by filtering out the information you find important
Once you’ve configured the right set of columns, spotting clients that needs your attention is easy – just sort a column to reveal who perhaps received the most notifications in the last 24 hours! We hope it helps to focus on giving the best customer support and service!
MSP export data
Mining the information collected by Panorama9 got a lot easier – just export data about monitored devices and issues.
Hit export, then select customers and choose relevant columns. Use your favourite spreadsheet to analyze the .csv file with the exported info!
We hope you like the improvements in 2016. But it doesn’t end there. In 2017 we expect to launch more great features. Don’t forget to subscribe to our blog to stay up-to-date.