The cloud can be a frightening place for many MSP’s, especially the ones that traditionally have relied on more manual processes. Having to operate on public cloud space to meet your IT management needs can be unsettling simply because, well, it’s public and more susceptible to hackers.
What should be even more frightening to MSP’s is the fact that these manual processes are costing your business time and money. That’s right – the upfront costs of a public cloud or working through manual processes might be enticing to your bottom line, but when it comes down to it, the resources, features, and functionality you use up and miss out on will eventually limit your profitability.
So what can you do to make your MSP business more profitable? Below we have outlined 5 tips to help you and your business increase profit margins, and more importantly, create happy customers in the long run.
Tip 1: Implement a One-Size-Fits-All System
A remote monitoring and management tool (aka RMM Tool) allows you to meet the needs of your clients in a timely and efficient manner. Not only that, but it also gives you the flexibility to address multiple client issues at the same time. Envision your staff saving 2, 3, or even 4 hours per day – not only will this create more one-on-one time with the customer, but it will also cut down on the number of hours your team spends on what can be simple fixes. And time equals money…
Tip 2: When It Comes To Technology, Keep It Simple
Many MSP’s run into the issue of implementing and rolling out these complex systems that are difficult to use – and worse, difficult to see a return on your investment. Simple and easy to use systems require less training time for your team, as well as time needed to carry out and execute daily activities (ex: patch management, antivirus checker). Imagine being able to set up and monitor clients with a few clicks of the mouse as opposed to weeks of back-and-forth implementation; simple systems save time and make your MSP more profitable, faster.
Tip 3: Automate and Standardize your way to a more profitable MSP Business
Having an IT environment that is created by your MSP for your clients means that you are 100% aware of how everything functions. When an issue arises, you don’t have to waste valuable time trying to decode a system that is foreign to you. Instead, by automating and standardizing your systems, you can operate with ease and with the mindset of having a system in place that is easy to use. Just like Bitstream does: They automate and standardize their system to create maximum efficiency with their team.
Tip 4: Manage Your Ticketing System with Ease
All too often, MSP’s spend a substantial amount of time determining how to best organize and set up their ticketing system. Instead of becoming more efficient with the way they operate, they find themselves being less efficient and more frustrated with the system they have in place. With a ticketing system such as Autotask, you can significantly cut your ticket management time. Don’t take our word for it – find out how SoftCom used Autotask to save time and money:
Tip 5: Monitor and Manage Assets in One Area
With the average person using at least 2 different devices per day, it can be tedious to keep track of each employee’s laptop, phone, tablet, and desktop devices. By using a cloud-based system through Panorama9, you can access and manage these devices in a more cost effective manner.
All companies – no matter the industry – look for new and innovative ways to save money and make their business more profitable. For MSP’s, that can be a difficult task.
The key to success is to make your IT management work more efficiently and make your customers happy and satisfied by spending as little time as possible on non billable tasks. If you want to know how Panorama9 can support that process, you are welcome to try out our MSP dashboard platform for free.